Appointments- a quick guide

Same day access

Doors and phone lines open at 8am

Appointments become available at 8.00am for morning appointments and 1.00pm for afternoon appointments.

You can either:

1) Turn up at the practice and request an appointment.
2) Telephone the practice on 0151 295 8770.

We try to keep an even spread of appointments through the day, meaning they shouldn’t all suddenly get booked up first thing in the morning, however there may come a point in the day when we cannot put any further patients on the list other than those in exceptional circumstances.

Due to the nature of the same day appointments there is no specific choice of clinician. The receptionist may ask you to give/write a brief description of the problem so that you are seen appropriately.

Pre-booked appointments

To ensure continuity of care, and give the option of a specific pre-booked time and date, you can book ahead with individual clinicians. This can be done at reception, over the phone, or on-line. The wait for a pre-booked appointment may be over a week. It is essential that you arrive on time. If you fail to attend without a good reason no further pre-booked appointments will be given for 6 months.

Telephone Consultation

Ring us and leave a contact number with a member of our admin team.   One of our clinicians will call back. We will give you an approximate time the clinician will call eg between 11.00 – 12.00. There are many problems we can deal with over the phone, especially if no examination is required and the problem is not too complex. A prescription can be provided if necessary

Long term Conditions Clinics

These clinics are for patients who have an illness that requires lifelong treatment e.g. raised blood pressure diabetes, asthma, heart disease etc. If you have one of these conditions you may be asked to attend these clincs.

Lateness policy

If you are late for your appointment, you may need to re-book.  This is to ensure that other patients are not delayed, and because most problems cannot be adequately managed in anything less than the already restricted consultation time.

Practice closures

At certain times the practice closes within the usual advertised opening hours:

– Wednesdays for training: 1.00 – 6.30pm  29th March, 26th April, 24th May, 28th June, 26th July, 27th Sept, 25th Oct, 29th Nov.