Appointments – A quick guide

Same day access

This is offered at the three main sites 8.30am – 4pm weekdays (although see bottom of page for practice closures on certain days)

Doors and phone lines open at 8am, and you can either:

1) Turn up at the practice and request an appointment. You can then either wait in the waiting room or come back at your allocated time, depending on the wait and your preference.
2) Telephone the practice on 0151 285 4578. A doctor will then phone you back to help you access the most appropriate care.

We try to keep an even spread of appointments through the day, meaning they shouldn’t all suddenly get booked up first thing in the morning, however there may come a point in the day when we cannot put any further patients on the list other than those in exceptional circumstances.

Due to the nature of the same day appointments there is no specific choice of clinician. The receptionist will ask you to give/write a brief description of the problem so that you are seen appropriately.  Please be aware that the Student Health Centre is mostly nurse led, but if you need to see a GP at Student Health there are pre-bookable GP appointments available.

Pre-booked appointments

To ensure continuity of care, and give the option of a specific pre-booked time and date, you can book ahead with individual clinicians. This can be done at reception, over the phone, or on-line. The wait for a pre-booked appointment may be over a week. It is essential that you arrive on time. If you fail to attend without a good reason no further pre-booked appointments will be given for 6 months.

Telephone Consultation

Ring us and leave a contact number. One of our clinicians will call back. We will try to return your call within half an hour. There are many problems we can deal with over the phone, especially if no examination is required and the problem is not too complex. A prescription can be provided if necessary

E-mail Advice

Available here. Many problems are suitable for email advice. We aim to respond within 1-2 working days. If a quicker response is needed then please try one of our other options.

Long term Conditions Clinics

These clinics are for patients who have an illness that requires lifelong treatment e.g. raised blood pressure diabetes, asthma, heart disease etc. If you have one of these conditions you may be asked to attend these clincs.

Extended Hours

All GP Practices are contracted to be open between 8.00 am and 6.30 pm during weekdays (excluding bank holidays). At Brownlow Health we have extended our hours so you can make an appointment to see a doctor up to 8.00 pm on Monday and Thursday at Ropewalks, and at Brownlow on Tuesday. Unfortunately, you cannot contact the practice by telephone after 6.30 pm.

Lateness policy

If you are late for your appointment, you may need to re-book.  This is to ensure that other patients are not delayed, and because most problems cannot be adequately managed in anything less than the already restricted consultation time.

Practice closures

At certain times the practice closes within the usual advertised opening hours:

-Wednesdays: Closed 12-2pm weekly, and all afternoon from 12pm on the following Wednesdays for training: 29th April, 27th May, 24th June, 29th July, 26th Aug, 23rd Sept, 28th Oct,  25th Nov, 23rd Dec

-Thursdays: No Same Day Access at the Brownlow site after 11am, due to the Homelessness clinic being held that day.

Student Health is usually closed during university holidays.