NEW digital counselling support service for 14-25 yr olds in Liverpool

A digital mental health pioneer, XenZone has been commissioned by Liverpool CCG to provide its popular Kooth mental health and emotional wellbeing support service to all 14-25 year olds in Liverpool.  

Kooth will be closely integrated with the Liverpool CAMHS Partnership (Alder Hey, Mersey Care, YPAS, MYA, PSS, Barnardos Young Carers, Bullybusters, ADHD Foundation, Addvanced Solutions).

The service, accredited by the British Association for Counselling and Psychotherapy (BACP), offers young people free and anonymous access to self-help materials, live moderated discussion forums, tools such an online journal and mood tracker – and the ability to contribute written pieces of work reflecting their own experiences. 

Kooth also offers young people drop-in sessions and booked online appointments with professional counsellors. Sessions are conducted via online instant messaging, and are completely anonymous.

The website is available anytime at: and counsellors are on hand to offer support from midday until 10pm on weekdays, and from 6pm to 10pm at weekends.

Elaine Bousfield, founder of XenZone said:

“We welcome the chance to offer mental health and wellbeing support to young people in Liverpool. I’d encourage anyone living locally who is between the ages of 14-25 to access Kooth with issues they’ve been experiencing for some time, or equally, for anything that seems ‘minor’ but which they’re struggling with. Kooth is anonymous, free to access – and we’re here to help.”

Dr Fiona Lemmens, Chair of NHS Liverpool Clinical Commissioning Group (CCG), said:

“We’re delighted that this service is launching in Liverpool. Like many other areas of the country, we have seen a significant growth in demand for mental health support for children and young people in the recent years – and this service is a fantastic resource which will help to address some of that need.”

To find out more about this service, please go to: